Would you like to exchange or return your purchase? We like to help you! Exchanges or returns can be made up to 30 days after the delivery date.

Exchange or return can be done quickly and easily in the following 3 steps:

1. Send us one email at cennet.amsterdam@gmail.com

with the reason why you want to return and which products you want to return or exchange. We will then send you the returns form.

2. Complete the returns form, clearly indicate which items you want to exchange for a different size or product or return for your money back.

3. Send your package back to us within 30 days of receipt with the carrier of your choice. 

4. After receipt in our warehouse, we will process your return as soon as possible. Our returns department will keep you informed by email.

FAQ

 - Is returning free?

Returns are at your own expense, depending on the courier and the country you are returning your package from.

What are the return conditions?

Our returns policy guarantees that you can return your order within 30 days of receipt without any reason.

Items must be returned to us in an unworn and unwashed condition, suitable for resale with tags still attached.

- How long does it take to exchange a product?

If you indicate that you would like to exchange a product when you register your return, we will work on this immediately. This way we can ensure that your exchange is completed within a few days.

- What can I do if my exchange product is no longer available?

Ask the customer service team about the options. We will give you an update when we expect to be able to deliver the product. If you have already made your return and the product is sold out, we will contact you and work with you to find a solution.

- Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you have not received this email correctly, our customer service team will be happy to assist you.

- What should I do if a product is defective or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipping or production. We are of course happy to resolve this with you. Send a message to info@cennet.store with a photo of the complaint. Our customer service will work with you as soon as possible to find a solution.

- What should I do if I want to return my order outside the return period?

Please remember to deliver your return within the 30 day period before the returns period expires. In the unlikely event that this does not work, we offer you the option to exchange the product for a replacement or a voucher. Ask our customer service for the options.

- How long does a refund take?

We do our best to process returns as quickly as possible. After receiving your return to our warehouse, we will reinforce it within 10 working days. On the track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it may take up to 3 days for the refund to appear in your bank.